TripGuru, Inc. ("TripGuru," "Company," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers, partners, suppliers, and users. As a global travel technology company providing AI-powered travel infrastructure, travel operating systems, agent platforms, booking technologies, payment enablement services, supplier connectivity solutions, customer engagement tools, and related software services, we recognize the importance of responsible data stewardship and compliance with applicable privacy laws throughout the world.
This Privacy Policy explains how TripGuru collects, uses, stores, processes, shares, transfers, and protects information obtained through our websites, mobile applications, APIs, software platforms, AI-powered products, travel operating systems, agent portals, booking systems, payment services, customer support channels, marketing activities, and all related services (collectively, the "Services").
By accessing or using our Services, entering into agreements with TripGuru, submitting information to us, or otherwise interacting with our platforms, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein, subject to applicable laws and regulations.
1. ABOUT TRIPGURU
TripGuru is a travel technology and artificial intelligence company headquartered in Las Vegas, Nevada, United States. We provide software, infrastructure, and operational solutions for travel agencies, tour operators, destination management companies, transportation providers, hotels, attractions, payment providers, online travel agencies, enterprise customers, and other participants within the global travel ecosystem.
Our platform may facilitate travel planning, reservations, bookings, itinerary management, customer communications, AI-powered travel assistance, payment processing, supplier connectivity, business intelligence, operational management, and related services. In order to provide these services efficiently and securely, TripGuru may collect and process certain information relating to individuals and organizations.
2. INFORMATION WE COLLECT
The information we collect varies depending on the nature of our relationship with you, the Services being used, and the applicable legal requirements of your jurisdiction.
When organizations register to use TripGuru's business platforms, we may collect information relating to the business entity, including company names, business addresses, registration information, tax identification numbers, business licenses, ownership information, authorized representatives, billing contacts, and contractual information necessary to establish and maintain commercial relationships.
When individuals interact with our Services, we may collect personal information such as names, email addresses, telephone numbers, mailing addresses, account credentials, job titles, employer information, profile information, communication preferences, and customer support records. In circumstances involving travel reservations or travel-related services, we may collect travel-specific information, including traveler names, passport information, visa information, government-issued identification details, nationality, date of birth, travel itineraries, reservation records, accommodation preferences, transportation information, loyalty program memberships, emergency contact information, and special travel requirements.
For payment-related transactions, TripGuru may collect billing information, transaction records, payment confirmation data, invoice information, tax-related information, and other financial data necessary to process payments and fulfill contractual obligations. Payment card information is generally processed by licensed payment processors and financial institutions. TripGuru does not typically store complete payment card numbers except where legally permitted and operationally necessary.
We may also automatically collect technical information when users access our websites, applications, APIs, or platforms. Such information may include IP addresses, browser types, operating systems, device identifiers, network information, language settings, referring websites, geographic location approximations, session information, timestamps, usage patterns, clickstream data, error logs, performance metrics, and other diagnostic information that helps us maintain and improve our Services.
As an AI-enabled platform provider, TripGuru may collect information submitted through AI systems, virtual assistants, customer service interfaces, conversational agents, recommendation engines, workflow automation tools, and travel planning services. This may include user prompts, requests, responses, uploaded content, travel preferences, customer interactions, support inquiries, booking requests, and operational instructions submitted to our systems.
3. HOW WE USE INFORMATION
TripGuru uses collected information for a variety of legitimate business purposes that are necessary to operate, improve, secure, and expand our Services.
We use information to establish and manage customer relationships, provide requested services, process bookings and reservations, facilitate travel transactions, authenticate users, manage accounts, deliver customer support, fulfill contractual obligations, and administer commercial agreements.
Information may also be used to personalize user experiences, improve platform functionality, optimize system performance, develop new products, enhance service quality, conduct research and analytics, and better understand customer needs. By analyzing usage trends and operational data, TripGuru can improve the effectiveness of its travel technology platforms and deliver more relevant services to users and business partners.
As an AI-driven company, TripGuru may utilize collected information to train, improve, validate, evaluate, monitor, and optimize artificial intelligence systems, machine learning models, recommendation engines, automation workflows, conversational interfaces, customer support systems, and travel planning technologies. Such processing is conducted in accordance with applicable contractual commitments and legal obligations.
TripGuru may also use information to communicate with users regarding platform updates, service announcements, account notifications, operational matters, support requests, billing issues, security alerts, product enhancements, legal notices, and marketing communications where permitted by applicable law.
Additionally, we may use information to prevent fraud, investigate suspicious activities, detect security threats, enforce our agreements, protect our rights and property, comply with regulatory requirements, satisfy legal obligations, and respond to lawful requests from governmental authorities.
4. LEGAL BASIS FOR PROCESSING
Where required by applicable laws, including the European Union General Data Protection Regulation ("GDPR"), United Kingdom GDPR, and similar privacy laws, TripGuru processes personal information based upon one or more lawful grounds.
Such grounds may include the necessity of processing for the performance of a contract, compliance with legal obligations, legitimate business interests, user consent, protection of vital interests, establishment or defense of legal claims, and other lawful bases recognized under applicable regulations.
5. INFORMATION SHARING AND DISCLOSURE
TripGuru does not sell personal information to third parties.
In order to provide travel-related services and operate our business effectively, TripGuru may share information with carefully selected third parties under appropriate contractual and legal safeguards.
Information may be shared with travel suppliers such as airlines, hotels, transportation providers, cruise operators, tour operators, attraction operators, destination management companies, insurance providers, and other travel service providers when necessary to fulfill bookings, reservations, or customer requests.
We may share information with business partners, distributors, agents, affiliates, white-label partners, online travel agencies, payment providers, channel partners, and technology integration partners where necessary to facilitate the delivery of services, improve customer experiences, or support business operations.
TripGuru may engage third-party service providers to perform functions on our behalf, including cloud hosting, cybersecurity, analytics, customer support, payment processing, data storage, communications services, software development, monitoring services, and infrastructure management. These providers may access information solely for purposes authorized by TripGuru and subject to confidentiality obligations.
We may disclose information when required by applicable laws, court orders, subpoenas, government requests, regulatory investigations, law enforcement inquiries, or other legal processes. We may also disclose information when necessary to protect the safety, rights, property, or security of TripGuru, our customers, our partners, or the public.
In connection with mergers, acquisitions, financing transactions, corporate reorganizations, investments, asset sales, joint ventures, or similar corporate events, information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.
6. INTERNATIONAL DATA TRANSFERS
TripGuru operates globally and provides services to customers across multiple countries and jurisdictions. As a result, information collected by TripGuru may be transferred to, stored in, processed in, or accessed from the United States and other countries where TripGuru, its affiliates, partners, service providers, or customers conduct business.
Data protection laws may vary between jurisdictions. Whenever international transfers occur, TripGuru seeks to implement appropriate safeguards designed to protect personal information and comply with applicable legal requirements.
7. DATA SECURITY
TripGuru maintains a comprehensive information security program designed to protect information against unauthorized access, disclosure, alteration, misuse, destruction, loss, or theft.
Our security measures may include encryption technologies, access controls, authentication systems, network monitoring, vulnerability assessments, security audits, incident response procedures, backup systems, business continuity planning, employee training, and contractual safeguards with third-party providers.
Although TripGuru employs commercially reasonable security measures, no transmission of information over the internet and no storage system can be guaranteed to be completely secure. Accordingly, users acknowledge that they provide information at their own risk.
8. DATA RETENTION
TripGuru retains information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and support legitimate business operations.
Retention periods may vary depending on the type of information, applicable regulatory requirements, contractual obligations, litigation considerations, tax requirements, operational needs, and business relationships.
When information is no longer required, TripGuru will take reasonable measures to securely delete, anonymize, aggregate, or otherwise dispose of such information in accordance with applicable laws and internal policies.
9. COOKIES AND SIMILAR TECHNOLOGIES
TripGuru uses cookies, web beacons, pixels, SDKs, analytics technologies, and similar tracking mechanisms to enhance user experiences, improve functionality, understand usage patterns, measure platform performance, support security initiatives, personalize content, and optimize business operations.
These technologies may collect information regarding user interactions, browsing activities, device characteristics, preferences, session behavior, and other usage information.
Users may modify browser settings to control the use of cookies; however, disabling certain technologies may affect the availability or functionality of portions of the Services.
10. ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING
TripGuru offers artificial intelligence-powered products and services designed to assist with travel planning, customer support, booking management, recommendations, operational workflows, data analysis, and other business functions.
Users understand and acknowledge that AI-generated outputs may occasionally contain inaccuracies, omissions, incomplete information, or recommendations that require independent verification. AI-generated content should not be considered professional, legal, financial, medical, or regulatory advice.
TripGuru may analyze interactions with AI systems for purposes of improving performance, security, reliability, safety, training, evaluation, and operational effectiveness, subject to applicable agreements and legal requirements.
11. YOUR PRIVACY RIGHTS
Depending on applicable law, individuals may have rights regarding their personal information, including the right to access, review, correct, update, delete, restrict, object to, or request portability of certain information.
Individuals may also have the right to withdraw consent where processing is based upon consent, subject to applicable legal limitations.
TripGuru will evaluate and respond to privacy requests in accordance with applicable legal requirements and may require identity verification before fulfilling certain requests.
12. CALIFORNIA PRIVACY RIGHTS
Residents of California may possess additional privacy rights under applicable California privacy laws, including the California Consumer Privacy Act ("CCPA") and related regulations.
TripGuru does not sell personal information as defined under applicable California law. California residents may exercise applicable rights regarding access, deletion, correction, and limitation of certain uses of personal information.
13. CHILDREN'S PRIVACY
TripGuru's Services are intended for businesses, organizations, travel professionals, and adult consumers. Our Services are not directed toward children under the age of thirteen (13), and TripGuru does not knowingly collect personal information from children without appropriate authorization and legal basis.
If TripGuru becomes aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.
14. THIRD-PARTY SERVICES
Our Services may interact with third-party platforms, software applications, payment processors, travel suppliers, cloud providers, AI providers, social media platforms, analytics services, and other external systems.
TripGuru is not responsible for the privacy practices, content, security, or policies of third-party services. Users are encouraged to review the privacy policies of any third-party services they access through or in connection with TripGuru's platforms.
15. CHANGES TO THIS PRIVACY POLICY
TripGuru reserves the right to modify, amend, update, or revise this Privacy Policy at any time. Updated versions will be posted on the applicable website and become effective upon publication unless otherwise specified.
Continued use of the Services following publication of an updated Privacy Policy constitutes acceptance of the revised terms.
16. CONTACT INFORMATION
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or TripGuru's privacy practices, please contact:
Privacy Officer TripGuru, Inc. Las Vegas, Nevada, United States
Email: support@tripguru.ai Website: https://www.tripguru.ai
For legal notices and privacy inquiries, please contact the Privacy Officer at the address above.
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