Privacy Policy
Last updated: August 26, 2025
At NPE (a travel service operated by CHD Inc.), we value your trust and are committed to protecting your personal information. This Privacy Policy outlines what data we collect, how we use and retain it, with whom we may share it, and how you can manage your data and communication preferences.
This policy applies to all NPE websites under domains like npe.tripguru.ai, including both testing and production environments.
1. Information We Collect
We may collect the following types of information:
- Contact Information (e.g., name, email address, phone number) when you interact with our website or services.
- Booking Details related to your travel or service reservations.
- Communication Preferences, including SMS opt-in status.
- Technical Information, such as IP address and browser type, for security and analytics.
- User-generated Content, including comments and uploaded media.
2. SMS Communications
By checking the consent box during checkout or while creating an account, you agree to receive SMS notifications from NPE (operated by CHD Inc.) regarding:
- Pickup details and meeting instructions
- Vehicle location updates
- Meal confirmations
- Other trip-related information
Consent to receive messages is not a condition of purchase. Message and data rates may apply.
You may opt in through either of the following methods:
- By checking the SMS consent box on our website
- By texting START to +1 (725) 777-1698
You may opt out at any time by replying STOP to any SMS we send. For assistance, please contact our customer support team +1(702) 718-5361.
Opt-in and Opt-out Record Keeping
We record each user's SMS consent (opt-in) status, including:
- The timestamp of consent
- The method of opt-in (web form or SMS START)
- TheThe user’s phone number and associated booking ID (if applicable)
When a user unsubscribes by replying STOP, we immediately flag their phone number as opted-out in our system. This status prevents future SMS messages unless the user explicitly re-subscribes.
All opt-in and opt-out events are retained for audit, legal, and compliance purposes.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. These may be used to:
- Retain login sessions
- Save user preferences
- Analyze site traffic
You can disable cookies through your browser settings, although some features may not function properly.
4. Embedded Content and External Links
Our websites may contain embedded content (e.g., videos, maps, forms) from third-party sources. These third parties may collect data about you, use cookies, or track your activity, just as if you visited their site directly.
5. Data Sharing and Retention
We do not sell your personal data.
We may share your information with subcontractors or outsourced service providers only to the extent necessary to fulfill services you’ve requested, such as customer support, transportation, or meal delivery.
We retain booking and communication records in accordance with applicable laws and internal policies.
Comments and user profiles are retained indefinitely unless you request deletion.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or deletions of inaccurate or outdated data
- Withdraw SMS consent at any time
- Export your data upon request
To exercise these rights, please contact us through our website or customer service email.
7. Data Security
We implement technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure.
8. Changes to This Policy
We may revise this Privacy Policy from time to time. Material updates will be posted on our websites. Please review this policy periodically to stay informed of any changes.