Thank you for choosing TripGuru. We strive to provide a transparent and reliable booking experience. This Refund & Cancellation Policy explains how cancellations and refunds are handled for bookings made through the TripGuru platform.
1. General Policy
TripGuru is a travel technology platform that connects customers with hotels, airlines, attractions, transportation providers, tour operators, event organizers, and other travel service providers worldwide.
Because each supplier has its own cancellation and refund policies, refund eligibility varies by booking.
The cancellation and refund terms displayed during the booking process are considered part of your purchase agreement.
2. Before You Book
Before completing payment, every booking will display its applicable cancellation policy, which may include:
- Free cancellation before a specified deadline
- Partial refund after a specified date
- Non-refundable bookings
- Special promotional rates
- Supplier-specific cancellation terms
By completing your booking, you acknowledge and accept these terms.
3. Refund Eligibility
Refund eligibility depends on the specific booking.
A. Free Cancellation
If your booking qualifies for free cancellation and you cancel before the stated deadline, you will receive a full refund of the booking amount, excluding any non-refundable service fees where applicable.
B. Partial Refund
Some suppliers charge cancellation penalties after a certain date.
In these cases, your refund will be calculated according to the supplier's cancellation policy.
C. Non-Refundable Bookings
Certain discounted, promotional, prepaid, or special-rate bookings are non-refundable and cannot be changed or cancelled after confirmation.
These bookings will be clearly identified before payment.
4. Flights (if applicable, to be added in 2027)
Airline tickets are governed by the fare rules established by the operating airline.
Refunds, changes, cancellation fees, and travel credits are subject to the airline's policies.
TripGuru cannot override airline fare rules.
5. Hotels
Hotel refunds follow the cancellation policy selected during booking.
Examples include:
- Free cancellation until a specified date
- One-night cancellation penalty
- Partial refund
- Fully non-refundable reservation
Please review your room policy carefully before confirming your booking.
6. Tours, Attractions, Activities and Tickets
Cancellation policies vary depending on the operator.
Some activities may allow:
- Free cancellation
- Partial refund
- Date changes
- Non-refundable admission
Certain event tickets, concerts, sporting events, and timed-entry attractions may not be refundable once issued.
7. Transportation Services
Airport transfers, shuttle services, charter transportation, rail tickets, cruises, and ferry services each have their own cancellation rules.
The applicable policy will be displayed during booking.
8. Supplier Cancellation
If a supplier cancels your booking due to operational reasons, weather, overbooking, or service interruption, TripGuru will assist you in obtaining one of the following, subject to supplier policy:
- Full refund
- Alternative booking
- Travel credit
- Rescheduled service
9. Force Majeure
Events beyond the reasonable control of TripGuru or the travel supplier—including but not limited to severe weather, natural disasters, government restrictions, pandemics, labor strikes, civil unrest, war, or transportation disruptions—may affect travel services.
Refunds in these situations are determined according to the supplier's policies and applicable law.
TripGuru will make reasonable efforts to assist customers in obtaining available refunds, credits, or alternative arrangements.
10. No-Show Policy
If you fail to arrive for your reservation or scheduled service without cancelling in accordance with the applicable cancellation policy, the booking may be considered a "No Show."
No-show bookings are generally non-refundable.
11. Refund Processing Time
Once a refund has been approved:
- Credit Card refunds typically appear within 5–10 business days
- Debit Card refunds may take 5–15 business days
- Bank transfers may require 7–15 business days
- Digital wallets are processed according to the payment provider's timeline
Actual processing times depend on your financial institution.
12. Payment Method
Approved refunds will generally be returned to the original payment method used for the booking.
Where permitted by law or supplier policy, refunds may instead be issued as travel credit.
13. Booking Modifications
Changes to travel dates, passenger names, destinations, room types, or other reservation details are subject to supplier availability and may incur additional charges.
Some bookings cannot be modified after confirmation.
14. Chargebacks
If you experience a booking issue, we encourage you to contact TripGuru before initiating a chargeback with your payment provider.
We are committed to resolving customer concerns promptly.
Submitting fraudulent or duplicate chargebacks after receiving services or approved refunds may result in account suspension and legal action where permitted by law.
15. How to Request a Refund
To request a cancellation or refund, please contact TripGuru Customer Support and provide:
- Booking Confirmation Number
- Traveler Name
- Contact Information
- Reason for Cancellation
Our support team will review your request and respond as quickly as possible.
16. Customer Support
Website: https://tripguru.ai
Email: support@tripguru.ai
Support Hours: 24 hours a day, 7 days a week (where available)
17. Changes to This Policy
TripGuru may update this Refund & Cancellation Policy from time to time. Any updates will be posted on this page with a revised effective date.
Continued use of the TripGuru platform after changes become effective constitutes acceptance of the updated policy.
18. Governing Law
This Refund & Cancellation Policy shall be governed by the laws specified in the TripGuru Terms of Service, without regard to conflict of law principles.
19. AI-Powered Travel Booking
TripGuru offers AI-powered travel planning and booking services through conversational interfaces, intelligent assistants, and autonomous AI Agents ("AI Services").
Our AI Services are designed to help customers discover, compare, and book travel products more efficiently. While the AI may assist in making recommendations, the customer remains responsible for reviewing all booking details before confirming a reservation.
Before payment is completed, customers should carefully verify:
- Traveler names
- Travel dates
- Destinations
- Hotel selections
- Flight itineraries
- Room types
- Ticket quantities
- Pricing
- Cancellation and refund terms
- Any additional booking conditions
Once a booking has been confirmed, the applicable supplier cancellation policy will govern any subsequent changes, cancellations, or refunds.
Recommendations generated by TripGuru's AI do not constitute guarantees regarding availability, pricing, supplier performance, visa eligibility, weather conditions, travel restrictions, or suitability for any particular purpose.
20. AI Agent Commerce Transactions
TripGuru supports AI Agents that may perform travel planning, shopping, reservations, purchases, and related commerce activities on behalf of users.
These AI Agents may operate through:
- TripGuru AI Assistants
- Third-party AI applications
- Enterprise AI Agents
- Partner platforms
- Multi-Agent systems
- MCP (Model Context Protocol) integrations
- API integrations
- Other authorized intelligent services
Regardless of how a booking is initiated, every confirmed reservation remains subject to the cancellation and refund policy associated with the booked product.
Using an AI Agent does not create additional refund rights beyond those applicable to the underlying supplier.
Customers are responsible for authorizing AI Agent transactions and ensuring that booking information is accurate before confirming payment.
21. AI Agent Payment Authorization
When customers authorize an AI Agent to complete a purchase, TripGuru will treat the confirmed transaction as an authorized customer instruction.
Once payment has been successfully authorized and a booking confirmation has been issued, cancellations and refunds will follow the applicable supplier policy.
Customers are responsible for protecting access credentials to their TripGuru account, digital wallet, and payment methods.
TripGuru is not responsible for unauthorized transactions resulting from:
- Shared account credentials
- Compromised user devices
- Unauthorized access to customer accounts
- Customer-approved third-party AI Agents acting within granted permissions
22. UnionPay AI Agent Payments
TripGuru supports AI-powered payment experiences using UnionPay and other supported payment networks.
Where available, AI Agents may assist customers by:
- Selecting payment methods
- Completing checkout
- Redeeming eligible promotions
- Applying loyalty benefits
- Using stored payment credentials with customer authorization
Refunds for UnionPay transactions are processed according to:
- The applicable supplier cancellation policy;
- TripGuru's refund procedures; and
- UnionPay's payment network operating rules.
Approved refunds will generally be returned to the original UnionPay payment method used during purchase unless otherwise required by applicable law or network rules.
Processing times may vary depending on the issuing financial institution.
23. Payments Through Other Payment Networks
TripGuru may also support payments through Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, Alipay, WeChat Pay, and other payment providers.
Refund eligibility remains governed by the booked supplier's cancellation policy.
The payment network itself does not determine refund eligibility and cannot override supplier cancellation terms.
24. Dynamic Pricing
Travel pricing may change rapidly due to supplier inventory, market demand, exchange rates, taxes, and promotional offers.
Prices displayed during AI conversations are estimates until the customer reaches final checkout and confirms payment.
Once payment has been successfully completed and the booking is confirmed, the confirmed booking price becomes final unless otherwise required by applicable law.
25. Booking Errors
Customers should immediately contact TripGuru if they believe a booking contains an error.
TripGuru will make reasonable efforts to assist with corrections; however:
- Name changes
- Date changes
- Destination changes
- Flight changes
- Hotel modifications
may not be possible after confirmation and may be subject to supplier fees or fare differences.
26. AI Service Availability
Although TripGuru strives to provide highly reliable AI Services, AI functionality may occasionally experience interruptions due to:
- Network connectivity
- Third-party supplier systems
- External APIs
- Payment providers
- Cloud infrastructure
- Maintenance
- Security protections
- Force majeure events
TripGuru does not guarantee uninterrupted availability of AI Services.
Customers should verify that they have received a booking confirmation before assuming that a reservation has been successfully completed.
27. Responsible AI
TripGuru is committed to responsible AI.
Our AI systems are designed to assist—not replace—customer decision-making.
Customers retain full control over whether to accept recommendations, authorize bookings, complete purchases, or authorize payments.
TripGuru continually improves its AI Services to enhance accuracy, transparency, safety, and customer experience; however, AI-generated content may occasionally contain inaccuracies or incomplete information. Customers should review booking details carefully before confirming any purchase.
28. Enterprise AI Agent Integrations
Enterprise customers integrating TripGuru through APIs, MCP servers, AI Agents, or other software platforms remain responsible for ensuring that their applications clearly present booking details, pricing, cancellation policies, and customer consent before submitting reservations.
TripGuru is not responsible for errors introduced by third-party applications, custom AI workflows, or partner integrations after booking information has been transmitted outside the TripGuru platform.
29. Regulatory Compliance
TripGuru complies with applicable consumer protection, payment, privacy, and travel regulations in the jurisdictions where it operates.
Nothing in this Refund & Cancellation Policy limits any non-waivable rights available to consumers under applicable law.